Acceptable Use Policy

What you can't use Emerald CX for. These rules protect your customers, carriers and every other business on the platform.

Pre-launch draft pending attorney review. Emerald CX is not yet accepting paid accounts, so this document is not yet in effect.

Prohibited data

Protected health information or medical records (use Emerald EHR for clinics).
Full payment card numbers, Social Security numbers or government ID numbers in notes, messages or custom fields.
Information about children under 13 except a minor's first name as a participant note where a guardian is the customer.

Texting or emailing people without the consent the law requires, including purchased, rented or scraped lists.
Content involving sex, hate, alcohol, firearms or tobacco/cannabis (“SHAFT”), and other high-risk categories carriers prohibit.
Debt collection, lead generation for third parties, loans, or get-rich-quick offers.
Offering anything in exchange for reviews, or asking only happy customers for reviews.
Evading STOP requests, quiet hours or daily limits.

Breaking the law, infringing others' rights, or deceiving customers.
Attempting to access other businesses' data, probing or overloading our systems, or bypassing usage limits.
Using AI features to impersonate a human or a real person.

We may remove content, pause messaging or suspend accounts that violate this policy, and report illegal activity where required.