Emerald CX for cleaning, lawn & home trades
Missed-call text-back, job addresses with drive-time buffers, recurring visits, estimates and invoices with text-to-pay — built for crews of one to ten.
Built for house cleaning, lawn & landscape, hvac, plumbing & handyman, pest control, pressure washing.
Team A
Team B
Carlos
On-siteHendricks home
Deep Clean
In service
Drive time
On-siteRecurringAlvarez home
Standard Clean
Confirmed
On-siteNEWFirst visitEstimate · Kim
Move-Out Clean
Booked
On-siteBooked by IvyBurke rental
Move-Out Clean
Booked
(801) 555-0148
Missed call → SMS
Hey, it's Bright Nest Cleaning — sorry we missed you! Want to book? brightnest.co/book Or just reply here.
11:05 AMNeed a move out clean next Friday, 3 bed
11:07 AMWe can do that. Move-out cleans are quoted after a quick look — Carlos can stop by Thursday at 9 AM or 1 PM. Which works?
11:07 AMOn a ladder when they call? They get a text within 30 seconds with your booking link, and Ivy keeps the conversation going.
Every two weeks, monthly on the first Tuesday — edit one visit or all of them.
Text-to-pay links and automatic reminders three days before, on, and after the due date.
Track quotes from first call to signed estimate on a simple board.
Your wording, out of the box
Emerald CX calls them customers, your team technicians, and each visit a job — with a starter service menu you can edit in minutes.
Solo pros and small shops getting off paper.
$49/ month per location
Start free — 14 daysBusy shops that want marketing on autopilot.
$129/ month per location
Start free — 14 daysMulti-chair, multi-location and retail-heavy shops.
$249/ month per location
Start free — 14 daysMonth-to-month · No card for the trial · Cancel online any time · No marketplace commissions · Card processing via Stripe at a published rate · Extra texts and AI conversations billed at published per-unit rates.
No. Every plan is month-to-month, priced per location. You can cancel online from Settings → Billing in fewer clicks than it took to sign up.
No marketplace, no commission on your own customers — ever. Card payments go through Stripe at a published processing rate.
Extra texts and AI conversations are billed at published per-unit rates. You can see usage any time in Settings → Billing → Usage.
Yes. Import customers, services and upcoming appointments from a CSV export with presets for the common tools. Imported customers keep whatever texting consent they gave you — we don't assume marketing consent.
No — Ivy is an AI assistant, and she says so in the first message of every conversation and any time someone asks. She hands the conversation to your team for complaints, refunds, anything she doesn't know, or when a customer asks for a person.
Not this edition. Emerald CX is for businesses that don't handle health information. Clinics should look at Emerald EHR, our HIPAA-ready sibling product.
Pick your industry, and your services, reminders and booking page are ready in about fifteen minutes.
No card required · Month-to-month