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Emerald CX for repair & drop-off shops

Claim tags, parts and “it's ready” texts — sorted.

Drop-off orders with claim tags, parts inventory with variants and barcode scanning, purchase orders, and an online shop for pickup or shipping.

Start free — 14 daysSee it in action

Built for bike shops, phone & electronics repair, shoe repair & alterations, small engine.

Set up the way repair & drop-off shops already work.

  • Drop-off orders

    Log the item, print a claim tag, set a promised time. The customer gets a status link and a text when it's ready.

  • Inventory that reorders itself

    Variants, barcode scanning, stock counts and reorder suggestions from what actually sells.

  • Purchase orders

    Draft a PO to your vendor, receive it against the order, and stock updates on its own.

  • Sell online

    A simple shop for pickup or shipping, with sales tax calculated for you.

Your wording, out of the box

Emerald CX calls them customers, your team techs, and each visit a order — with a starter service menu you can edit in minutes.

Pricing, in plain sight.

Starter

Solo pros and small shops getting off paper.

$49/ month per location

Start free — 14 days
Team
1–3 bookable team members
Texts
500 texts / mo
AI
Ivy web chat · 100 AI conversations / mo
  • Booking pages & calendar
  • Walk-in queue
  • Checkout + Tap to Pay
  • Card on file & reminders
  • 1 local phone number
  • Review requests
  • Basic reports

Growth

Most shops start here

Busy shops that want marketing on autopilot.

$129/ month per location

Start free — 14 days
Team
Up to 10 team members
Texts
2,000 texts / mo
AI
Ivy on SMS · 500 AI conversations / mo, plus Jade
  • Everything in Starter
  • All workflow templates & campaigns
  • Memberships, packages, gift cards
  • Loyalty & referrals
  • Call tracking & recording
  • Hide “Powered by Emerald CX”

Pro

Multi-chair, multi-location and retail-heavy shops.

$249/ month per location

Start free — 14 days
Team
Unlimited team members
Texts
5,000 texts / mo
AI
Everything in Growth, plus Jade schedules
  • Everything in Growth
  • Booth rent ledger
  • Estimates & invoices
  • Drop-off orders & online shop
  • Purchase orders & reorder forecasting
  • Pipelines & call scoring
  • API, webhooks & multi-location reports
  • Priority support

Month-to-month · No card for the trial · Cancel online any time · No marketplace commissions · Card processing via Stripe at a published rate · Extra texts and AI conversations billed at published per-unit rates.

Questions

Is there a contract?

No. Every plan is month-to-month, priced per location. You can cancel online from Settings → Billing in fewer clicks than it took to sign up.

Do you take a cut of my bookings?

No marketplace, no commission on your own customers — ever. Card payments go through Stripe at a published processing rate.

What happens when I go over my included texts or AI conversations?

Extra texts and AI conversations are billed at published per-unit rates. You can see usage any time in Settings → Billing → Usage.

Can I bring my customers over from Booksy, Square or Vagaro?

Yes. Import customers, services and upcoming appointments from a CSV export with presets for the common tools. Imported customers keep whatever texting consent they gave you — we don't assume marketing consent.

Is Ivy a real person?

No — Ivy is an AI assistant, and she says so in the first message of every conversation and any time someone asks. She hands the conversation to your team for complaints, refunds, anything she doesn't know, or when a customer asks for a person.

Does Emerald CX work for clinics or medical spas?

Not this edition. Emerald CX is for businesses that don't handle health information. Clinics should look at Emerald EHR, our HIPAA-ready sibling product.

Other industries

Your chair's wide open. Let's fill it.

Pick your industry, and your services, reminders and booking page are ready in about fifteen minutes.

Start free — 14 daysSee it in action

No card required · Month-to-month