Product tour

A day at Ridgeline Barber Co.

Follow one shop through a Tuesday on Emerald CX. No form, no sales call. (Ridgeline is a fictional demo shop.)

8:02 AM

A text comes in before you open.

Sam hasn't been in for seven weeks and texts about an opening. Ivy answers in seconds, says it's an AI, offers Tasha's two open times, and books the one Sam picks.

app.emeraldcx.com/inbox

Search messages

Sam Whitaker

You're booked with Tasha at 10:15 AM today. Reply C to confirm or tap to manage: rdg.bz/a/7Kq2

Needs human

Can I get a refund for yesterday?

Ivy is handling

Booked · Sat 11:30 AM

Missed call

11m

Texted back in 14s

Sam Whitaker

SMS

Ivy on

hey do you guys have anything today after 10?

8:02 AM

Ivy · AI assistant

Hi Sam — I'm Ivy, the AI assistant for Ridgeline Barber Co. Tasha has 10:15 or 11:30 open today for a Haircut ($35). Want one?

8:02 AM

10:15 works

8:03 AM

Ivy · AI assistant

You're booked with Tasha at 10:15 AM today. Reply C to confirm or tap to manage: rdg.bz/a/7Kq2

8:03 AM

Reply as Ridgeline…

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